Moving into the holiday shopping season, video-game seller Steve Grossberg would prefer eBay Inc. not tinker with the search technology on its site.
Grossberg, president at Budget Video Games Inc., which brings in about $2 million annually from online sales, said the search technology works, and wants to know why eBay would try to reinvent the technology going into the busiest time for sales.
“eBay is trying to use smart logic to tell the buyer what they want to see, rather than let them pick the best matches,” Grossberg said.
A notice posted on eBay’s company forum Web site Monday introduces this optional way to sort search results for listings the auction site could soon launch across its network of stores.
The feature, known as “Best Match,” aims to let buyers find products easier. The technology, now offered on eBay Express, bases search results on relevance, historical buyer behavior patterns, and other information like the listing title and description.
As a buyer, 35-year-old Ed Harrison of Somerville, Mass., believes Best Match could become a useful search tool if it helps him find the correct items quickly.
However, as a fairly smalltime seller of CDs, records and books, Harrison has some reservations. “Depending on the algorithms, I’m slightly skeptical that eBay could use this to potentially steer buyers to more profitable sellers,” he said.
Similarly, a long list of posts by eBay sellers who responded at the online forum were not happy with the news.
eBay’s ‘Best Match’ Search Worries Some Sellers - News by InformationWeek
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