Problems with Pay Pal

Times Online:

While fears about internet fraud have fuelled the success of the eBay auction site’s e-money provider PayPal, a growing number of customers are concerned about its service standards and accountability.
Daniel Eddy, 23, used to be a big fan of PayPal until he sold a DVD on eBay. He said: “I got back from holiday to find an e-mail stating the buyer hadn’t received the DVD and that PayPal had ruled against me in my absence and gone into my account, taken the money I was paid and returned it to the buyer.

“I did send the DVD. I can’t prove it, because, as stated in my eBay terms, I sent it via first-class post. Whether or not this guy received the product is by the by. As far as I’m concerned, he knew the terms. If it got lost in the post, I can’t be responsible.�

PayPal is the global leader in online payments, with 86.6m accounts worldwide. It allows buyers and sellers to send and receive money online without having access to each other’s bank details.